RMA Form

Requesting an RMA (Return Material Authorization)

If you need to return a device to us for repair, replacement, or inspection, please submit an RMA request using the form below. This process ensures that your return is registered correctly and handled as quickly as possible.

When should you request an RMA?

You can submit an RMA request if:

• A device is malfunctioning or damaged
• You suspect a hardware defect
• You have received the wrong item
• You need a product to be inspected by our technical team

How the RMA process works

1) Complete the RMA form

Fill in all required fields, including device details, serial numbers, and a clear description of the issue.

Please visit the following link for your RMA Form: Click here

If the link doesn't work, you can also visit: https://support.rmoni.com/support/tickets/new?ticket_form=rma_request

2) Our team reviews your request

After submission, our support team will evaluate your request and contact you if additional information is needed.

3) Receive your RMA number and instructions

If approved, we will provide an RMA number along with shipping instructions. Please make sure to include this RMA number with your return shipment.

4) Send the device to us

Carefully package the device to avoid further damage. Devices returned without an RMA number may experience delays.

5) Inspection and processing

Our technical team will inspect the device. Depending on the findings, we will repair, replace, or provide a follow‑up report.

6) Return shipment

Once completed, the device will be returned to you together with any relevant documentation.